Privacy Policy

1. Data Controller

The entity responsible for data processing is: INŽENJERING EKSPERT d.o.o., Gornji Rujani 10, Livno, Bosnia and Herzegovina. Email: info@inzekspert.com, Tel: +387 42 632 880.

2. Data We Collect

We collect the following categories of personal data:

• Contact form data: full name, email address, phone number (optional), subject and message content
• Server logs: IP address, date and time of access, URL accessed, browser and operating system — data automatically transmitted with every website visit

3. Legal Basis

Contact form data is processed on the basis of your consent (Art. 6(1)(a) GDPR) or for the fulfilment of contractual obligations (Art. 6(1)(b) GDPR). Server logs are processed on the basis of our legitimate interest (Art. 6(1)(f) GDPR) in ensuring the technical functionality of the website.

4. Data Retention

Contact form data is retained until your enquiry is resolved, and for a maximum of [PLACEHOLDER – e.g. 3] years from receipt, unless a longer retention period is required by law. Server logs are automatically deleted after [PLACEHOLDER – e.g. 30] days.

5. Data Recipients

Your data is not sold or shared with third parties for marketing purposes. We use [PLACEHOLDER – email service provider name] to send confirmation emails. This provider processes data exclusively on our instructions and in accordance with applicable data protection law.

6. Cookies

This website does not use tracking or analytics cookies. We use only technically necessary cookies that ensure the proper functioning of the website and do not collect personal data.

7. Your Rights

You have the following rights regarding your personal data:

• Right of access – to view the data we process about you
• Right to rectification – to request correction of inaccurate or incomplete data
• Right to erasure – to request deletion of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at: info@inzekspert.com

8. Supervisory Authority

If you believe that your data is being processed in breach of applicable law, you have the right to lodge a complaint with the competent supervisory authority for personal data protection in Bosnia and Herzegovina — the Agency for Personal Data Protection (AZLP), Dubrovačka 6, 71000 Sarajevo, www.azlp.gov.ba. EU residents may also contact the supervisory authority in their country of residence.

9. Changes to This Policy

We reserve the right to amend this privacy policy in the event of changes in applicable law or the functioning of our website. We recommend reviewing this page periodically.